Online Terms and Conditions

These Online Terms and Conditions (“Terms”) govern use of tlapazola.com (the “Site”), operated by Tlapazola Event Rentals LLC (“Tlapazola,” “we,” “us,” or “our”).

The Site provides event rental information, product listings, articles, quote requests, and ordering functions. By using the Site, you agree to these Terms. Rental transactions require acceptance of the applicable rental agreement and order details.

RENTAL AGREEMENTS AND ORDER DETAILS

Equipment collected by the customer is governed by our Will Call Rental Agreement. Equipment delivered by Tlapazola is governed by our Delivery Rental Agreement.

The applicable rental agreement and accepted quote or order confirmation identify the equipment, rental period, location, Services, payment deadlines, security requirements, and charges.

These Terms govern website use. For a rental transaction, the applicable rental agreement governs rental operations, and any expressly agreed written exception on the accepted order governs that exception. Later website changes do not retroactively change an accepted order unless both parties agree.

PRIVACY AND THIRD-PARTY PROVIDERS

Our Privacy Policy explains how we collect, use, retain, and share personal information. Please review it when using the Site or submitting information.

We may use third-party providers for website hosting, order management, payment processing, communications, and other business functions. Information is shared with those providers as described in our Privacy Policy and permitted by applicable law.

ELECTRONIC COMMUNICATIONS

When you submit an inquiry, request a quote, or place an order electronically, we may communicate with you electronically about that request or order. Communications may include agreements, quotes, confirmations, invoices, payment notices, and delivery or pickup arrangements.

Electronic records and signatures may be used to the extent permitted by applicable law. Marketing communications are subject to applicable consent and unsubscribe requirements.

ACCOUNTS AND AGE REQUIREMENTS

You are responsible for keeping your account credentials confidential and notifying Tlapazola promptly if you suspect unauthorized access. Do not transfer an account to another person or misrepresent your identity or authority.

We may restrict an account used for unlawful activity, fraud, interference with the Site, or a material violation of these Terms.

Persons under 18 may use the Site only with the involvement and permission of a parent or legal guardian. A rental order must be accepted by an adult or an authorized representative of the renting business or organization.

We do not knowingly collect personal information from children under 13. Contact us if you believe a child under 13 has provided personal information.

PRICES, AVAILABILITY, AND PAYMENTS

Equipment availability, rental dates, descriptions, and prices may change before an order is accepted. A quote request or cart submission does not, by itself, reserve equipment.

The accepted order identifies rental charges, Services, taxes, payment deadlines, and any refundable security requirement. A booking deposit is credited toward the order total.

A temporary security card hold or separate refundable equipment security deposit is not an additional rental payment.

If we identify a material error in an order before fulfillment, we will notify the customer and obtain agreement to a correction or refund payments for the portion we cannot provide.

CANCELLATION AND REFUND POLICY

Cancellation timing is measured from the scheduled delivery or customer pickup date and time stated in the accepted order. The customer must communicate a cancellation to Tlapazola in writing, including by email or text message.

The following schedule applies to payments for standard rental items and Services:

• More than seven days before scheduled delivery or pickup: 90% of amounts paid will be refunded. Tlapazola retains 10% as a cancellation charge.

• Seven days or less, but more than 24 hours before scheduled delivery or pickup: 50% of amounts paid will be refunded. Tlapazola retains 50%.

• 24 hours or less before scheduled delivery or pickup: No refund will be issued.

These percentages apply whether the customer paid a booking deposit or paid in full. No additional credit card processing charge is added to the cancellation charge.

Refundable security deposits and temporary card holds are excluded from the calculation. Payments for special or customized items and Site Measurement Service follow their separate terms.

SPECIAL AND CUSTOMIZED ITEMS

When a customer confirms and pays for a special or customized item, Tlapazola orders or begins preparing it for that customer. Payments attributable to that item are nonrefundable from the time it is confirmed and paid.

The item and its cost must be identified as special or customized in the quote or order confirmation before payment. Examples may include balloons, specially ordered linens or tents, helium, and propane.

Ordinary in-stock tents and linens follow the standard cancellation policy unless specifically identified as special or customized on the accepted order. The nonrefundable status of a special item does not change the cancellation calculation for unrelated standard items.

DISPATCH, UNUSED EQUIPMENT, AND EQUIPMENT PROBLEMS

Once equipment has been physically loaded for a scheduled delivery, the dispatched order is no longer eligible for a cancellation refund.

After delivery or customer pickup, rental charges are not refunded solely because equipment was unused or returned early. This includes unused helium and propane.

Customers should promptly report shortages, damage, or malfunctioning equipment so Tlapazola has a reasonable opportunity to investigate and correct the problem. Depending on the circumstances and availability, Tlapazola may troubleshoot, repair, replace, or provide an appropriate adjustment for an affected item.

These provisions do not eliminate remedies available under applicable law if Tlapazola fails to provide the agreed equipment or Services.

THIRD-PARTY LINKS

The Site may link to websites operated by third parties. Those websites have their own terms and privacy practices. A link does not necessarily indicate endorsement or affiliation.

We do not control third-party website content or operations.

About Tlapazola Event Rentals: Our Expertise & Team

You may use the Site to review information, plan events, request quotes, and conduct legitimate business with Tlapazola.

You may not:

• Use the Site for unlawful or fraudulent purposes.

• Submit false information or impersonate another person.

• Interfere with the Site or another user’s access.

• Introduce malicious software or attempt unauthorized access.

• Obtain information through methods the Site does not authorize.

• Infringe another person’s intellectual property, privacy, or other legal rights.

INTELLECTUAL PROPERTY

The Site’s text, photographs, graphics, logos, software, and other content belong to Tlapazola or their respective rights holders and are protected by applicable intellectual property laws.

You may view and use the Site for personal event planning or legitimate business inquiries. You may retain quotes, accepted agreements, and order records for your transaction.

Except as permitted by law or authorized in writing, you may not reproduce, publish, resell, modify, commercially exploit, or create derivative works from protected Site content. Do not remove copyright notices or attribution.

Use of the Site does not transfer ownership of any intellectual property.

INTERNATIONAL ACCESS

The Site is operated from the United States. If you access it from another country, you are responsible for complying with laws applicable to your access and use.

Website access does not mean Tlapazola offers rental fulfillment outside its service area.

RESPONSIBILITY FOR UNLAWFUL WEBSITE USE

To the extent permitted by applicable law, you agree to indemnify Tlapazola and its officers, employees, and representatives against third-party claims, reasonable costs, and liabilities caused by your unlawful use of the Site, infringement of another party’s rights, or intentional misconduct.

This obligation does not apply to claims caused by Tlapazola’s negligence or misconduct, or merely because you could not use the Site.

Tlapazola will provide reasonable notice of a claim for which it seeks indemnification. Any defense or settlement must respect the parties’ rights, and no settlement may impose an admission or nonmonetary obligation on you without your consent.

WEBSITE INFORMATION, AVAILABILITY, AND LIABILITY

We work to keep the Site accurate and available, but errors, outdated information, and interruptions may occur. The accepted order and applicable rental agreement govern the equipment and Services for a particular rental.

To the extent permitted by law, website content and functionality are provided as available, without a guarantee of uninterrupted operation or error-free information.

To the extent permitted by law, Tlapazola is not responsible for indirect or consequential losses caused solely by website interruptions or inaccuracies.

These website limitations do not exclude liability for fraud, willful misconduct, gross negligence, or other liability that cannot legally be excluded. They do not replace obligations under an accepted rental order or eliminate applicable rights relating to defective equipment or failure to provide agreed Services.

ACCESS RESTRICTIONS

Tlapazola may suspend or restrict Site access when reasonably necessary to address security concerns, unlawful activity, fraud, interference, or a material violation of these Terms.

An access restriction does not automatically cancel an accepted rental order or eliminate obligations already owed by either party.

GOVERNING LAW AND COURT PROCEEDINGS

California law governs these Terms, except where applicable federal law or another mandatory legal requirement applies.

Please contact Tlapazola if you have a concern so we have an opportunity to resolve it. This request does not prevent either party from meeting a legal filing deadline or seeking relief available under applicable law.

Court proceedings relating to these Terms may be brought in a court with jurisdiction in Los Angeles County, California, unless applicable law requires or permits another location.

Nothing in these Terms requires binding arbitration or waives the right to bring an eligible claim in small claims court.

GENERAL PROVISIONS

Use of the Site does not create a partnership, joint venture, employment, or agency relationship with Tlapazola.

We may comply with valid legal requirements and government or court requests, subject to applicable law and our Privacy Policy.

If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

These Terms govern website use and do not supersede an accepted rental agreement or an expressly agreed written order term. A failure to enforce a provision on one occasion does not automatically waive it on another.

Electronic and printed records may be used as evidence subject to applicable law. These Terms are written in English; any translation is provided for convenience unless expressly agreed otherwise.

Nothing in these Terms waives rights that cannot legally be waived.

CHANGES TO THESE TERMS

We may update these Terms by posting a revised version with its effective date. Changes apply prospectively and do not retroactively alter an accepted rental order or an existing dispute without agreement.

CONTACT US

Tlapazola Event Rentals LLC
1545 W 134th St
Gardena, CA 90249

Email: tlapazolaeventrentals@gmail.com
Telephone: (310) 569-5163