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Privacy Policy for Tlapazola Event Rentals: Your Data Matters
About Tlapazola Event Rentals: Company Overview & Address
Tlapazola Event Rentals LLC (“Tlapazola,” “we,” “us,” or “our”) provides event rental equipment and Services. Our primary website is tlapazola.com.
Our physical address is:
1545 W 134th Street, Unit B
Gardena, CA 90249
This Privacy Policy explains how we collect, use, share, and retain personal information when you visit our website, contact us, request a quote, or rent equipment from us.
WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
We collect information you provide when you contact us, request a quote, place an order, create an account, or rent equipment. This may include your name, business or organization name, email address, phone number, billing address, event location, rental dates, order details, and communications with our team.
For Will Call rentals, we may collect identification and authorized pickup representative information, including a copy of a valid photo ID, to verify the person collecting equipment.
Payments and temporary security card holds are handled through our payment providers. We maintain transaction records needed to manage payments, authorizations, refunds, security deposits, and documented charges.
We use this information to respond to inquiries, prepare quotes, process orders, coordinate delivery and pickup, verify rental transactions, provide customer support, prevent fraud, and meet accounting and legal obligations.
Marketing communications are handled according to your preferences and applicable consent requirements. Providing contact information for a rental does not, by itself, authorize automated marketing text messages.
COMMENTS
When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. Gravatar’s privacy policy is available at https://automattic.com/privacy/.
MEDIA
If you upload images to our website, avoid including embedded location data (EXIF GPS). Visitors may be able to download images and extract that information.
Photos or other media you provide may be used to respond to your request, plan your event, or document your rental. Providing media does not transfer ownership to Tlapazola. We will obtain your permission before using customer-provided media for marketing, unless you have already authorized that use.
COOKIES
Our website uses cookies to support login sessions, remember preferences, and help website features function. If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience.
Cookies may also be used by analytics providers and embedded third-party content, as described below.
You can manage or delete cookies through your browser settings. Blocking certain cookies may affect website functionality.
EMBEDDED CONTENT FROM OTHER WEBSITES
Our website may include embedded content, such as videos, images, or articles from other websites. When you interact with this content, the provider may collect information about you, use cookies, and monitor your interaction, including if you are logged into an account with that provider.
Embedded content is subject to the provider’s privacy policy and your settings with that provider.
ANALYTICS
We use Google analytics tools to understand how visitors find and use our website and to improve its content and performance. These tools may collect information such as your IP address, browser and device details, pages visited, and interactions with the website.
Google’s handling of this information is described in its Privacy Policy:
WHO WE SHARE YOUR DATA WITH
We share personal information with service providers as needed to operate our website and rental business, including website hosting, order management, payment processing, delivery coordination, customer communications, analytics, and spam detection.
We may also disclose information when required by law or reasonably necessary to prevent fraud, address security concerns, or protect legal rights.
We do not share personal information with third parties or affiliates for their own marketing or promotional purposes. SMS opt-in records and consent are not shared for third-party marketing. Providers supporting our text messaging may access this information only as needed to provide that service.
HOW LONG WE RETAIN YOUR DATA
We retain personal information for as long as reasonably necessary to manage inquiries and rentals, provide customer support, process payments and security deposits, resolve disputes, prevent fraud, and meet accounting, tax, and legal obligations.
Retention periods depend on the type of information and why it was collected. Identification records used for Will Call verification are retained only as reasonably needed for verification, fraud prevention, rental disputes, or legal requirements.
Comments and their metadata may remain on the website until removed. Registered account information is retained while the account remains active and afterward as needed for the purposes described above.
When information is no longer needed, we take reasonable steps to delete it or make it no longer identifiable.
HOW LONG WE RETAIN YOUR DATA
We retain personal information for as long as reasonably necessary to manage inquiries and rentals, provide customer support, process payments and security deposits, resolve disputes, prevent fraud, and meet accounting, tax, and legal obligations.
Retention periods depend on the type of information and why it was collected. Identification records used for Will Call verification are retained only as reasonably needed for verification, fraud prevention, rental disputes, or legal requirements.
Comments and their metadata may remain on the website until removed. Registered account information is retained while the account remains active and afterward as needed for the purposes described above.
When information is no longer needed, we take reasonable steps to delete it or make it no longer identifiable.
WHERE WE SEND YOUR DATA
Personal information may be processed or stored by Tlapazola and the service providers described above, in the United States or other locations where those providers operate. Visitor comments may be checked through an automated spam detection service.
Contact information provided during inquiries or checkout is used to manage your request or rental. Any marketing use follows your communication preferences and applicable consent requirements. Providing a phone number does not, by itself, authorize automated marketing text messages.
ADDITIONAL INFORMATION
We use reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure. No website, electronic transmission, or storage system can be guaranteed completely secure.
If a security incident affects personal information, we will investigate, take appropriate steps to address it, and provide notifications as required by applicable law.
Please avoid sending full payment card details or identification documents through ordinary email or text messages. Contact our team for instructions when this information is needed for your rental.
POLICY UPDATES
We may update this Privacy Policy to reflect changes in our practices, Services, or legal requirements. We will post the revised policy on this page and identify its last updated date.
If a change requires additional notice or consent under applicable law, we will provide that notice or obtain consent before applying the change.
Last updated: October 1, 2026.
UNSUBSCRIBE OR OPT-OUT
You may unsubscribe from marketing emails by using the unsubscribe link in the message or emailing info@tlapazola.com. To stop text messages, reply STOP or contact our team.
Opting out of marketing does not cancel your rental. We may still send necessary order communications through a permitted channel, including invoices, payment notices, and delivery or pickup arrangements.
For communications sent independently by third-party platforms, manage your preferences directly with those providers.
NOTICE TO EUROPEAN UNION USERS
Tlapazola operates in the United States. If you contact us or use our website from the European Union, your personal information may be processed in the United States or other countries where our service providers operate. Privacy protections may differ from those in your country.
Where applicable, we will comply with legal requirements for international transfers of personal information. Using our website does not, by itself, constitute consent to a transfer where separate consent is legally required.
CHILDREN UNDER 13
Our website and rental services are not directed to children under 13, and we do not knowingly collect their personal information.
If you believe a child under 13 has provided personal information to us, please contact info@tlapazola.com so we can investigate and take appropriate steps to remove it.
SMS OPT-IN AND OPT-OUT
With your consent, Tlapazola Event Rentals may send text messages about inquiries, quotes, orders, payments, and delivery or pickup arrangements. Marketing text messages require separate consent. Providing your phone number alone does not authorize automated marketing texts, and marketing consent is not a condition of renting equipment.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. You may also contact info@tlapazola.com for help.
After opting out, you may receive a final message confirming your request. Necessary rental communications will continue through another permitted channel.
SMS opt-in records and consent are not shared with third parties or affiliates for their own marketing or promotional purposes.
ABOUT THIS PRIVACY POLICY
This Privacy Policy explains how we handle personal information. It does not replace our Online Terms and Conditions or the applicable rental agreement.
Using our website does not, by itself, provide consent for marketing text messages or other uses of personal information that require separate consent. Where consent is required, we will request it separately.
CONTACT INFORMATION
For questions about this Privacy Policy or to submit a privacy request, contact:
Tlapazola Event Rentals LLC
1545 W 134th Street, Unit B
Gardena, CA 90249
Email: info@tlapazola.com
Telephone: (310) 569-5163
Website: https://tlapazola.com