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Frequently Asked Questions
Find answers to common questions about Tlapazola Event Rentals, including reservations, pricing, delivery, setup, payments, cancellations, and equipment care. We provide event rentals for weddings, corporate events, and private celebrations throughout the South Bay, Long Beach, and greater Los Angeles.
Select a topic below. If you can’t find the answer you need, contact our team for assistance.
Ordering
Delivery Service
Payment & Cancellation
Products & Information
Ordering
How do I place a rental order?
Browse our rental products, add your selections to the cart, and submit a quote request with your event date and details. Our team will review availability and send your estimate with instructions for accepting the applicable rental agreement and completing payment.
Submitting a quote request does not reserve equipment. Your order is reserved once availability is confirmed, you accept the order and applicable agreement, and the required payment is received.
For phone assistance, our Event Specialists are available Monday–Friday from 9:00 a.m. to 5:00 p.m. and Saturday from 8:00 a.m. to 3:00 p.m. Sunday is online only. You may submit a quote request through our website at any time.
How far in advance should I reserve my rental order?
We recommend reserving as soon as your event date and rental needs are confirmed. Availability depends on the equipment, quantities, event date, and crew schedule.
New orders placed less than 48 hours before the event are rush requests and depend on availability. A Rush Service cost starting at $150 may apply and will be disclosed before confirmation. Rush orders require full payment before delivery is scheduled.
What is the difference between a quote and a reservation?
A quote outlines the proposed rental items, Services, and pricing for your event. It does not reserve equipment or guarantee availability.
A reservation is confirmed once our team verifies availability, you accept the order and applicable rental agreement, and the required payment is received. Your order confirmation identifies the reserved equipment, rental dates, Services, and payment deadlines.
How do I confirm my rental order?
Review your estimate, event date, rental items, and delivery or pickup details. Accept the order and applicable rental agreement, then complete the required payment using the instructions provided by our team.
For delivery orders booked more than seven days in advance, a 30% booking deposit reserves your order, and the remaining balance is due seven days before delivery. Orders confirmed within seven days require full payment.
Will Call orders must be paid by the due date stated on your accepted order and before equipment is released. Our team will send your order confirmation once the booking requirements are completed.
Is a deposit required to reserve rentals?
Yes. A 30% booking deposit is required to reserve a delivery order and is credited toward your order total. The remaining balance is due seven days before delivery. Orders confirmed within seven days of delivery require full payment.
Ordinary in-stock tents, tent-related products, and stages follow the same booking and cancellation terms as other standard rental equipment. Items specifically identified as special or customized on your accepted order are nonrefundable once confirmed and paid.
Will Call orders must be paid in full by the due date stated on your accepted order and before equipment is released. Any refundable equipment security deposit or temporary security card hold is separate from your rental payment.
Can I adjust my reservation?
Yes. Contact our team to request changes to your reservation. Changes depend on equipment and crew availability and must be confirmed by Tlapazola in writing. Any additional charges will be disclosed before you accept the change.
Removing or reducing confirmed items follows the cancellation policy for the affected portion of your order: 90% of amounts paid is refunded more than seven days before scheduled delivery or pickup; 50% seven days or less but more than 24 hours before; and no refund within 24 hours.
Special or customized items identified on your accepted order are nonrefundable once confirmed and paid. Ordinary in-stock tents and tent-related products follow the standard cancellation policy.
Once equipment has been physically loaded for scheduled delivery, the dispatched order is no longer eligible for a cancellation refund.
What is the standard rental period?
Standard pricing covers a 24-hour rental period unless a different period is confirmed in writing. Your accepted order states your rental period and scheduled delivery and pickup arrangements.
For a longer rental, contact our team before your scheduled pickup. Extensions depend on availability and require Tlapazola’s approval. Any additional rental charge will be disclosed before you accept the extension.
An approved extension to an existing rental is not a rush order and does not incur a Rush Service cost.
Can I reach someone if I have an after-hours emergency while my event is in progress?
Yes. For an urgent issue with an active rental after hours, call (310) 612-8791 and leave a message with your name, company name (if applicable), callback number, order number, and a description of the problem. Our manager on duty will return your call as soon as possible to assess the issue and discuss available assistance.
If equipment appears damaged or unsafe, stop using it and keep guests away. For an immediate threat to safety or a medical emergency, call 911.
For new orders, payment questions, or future events, contact our Event Specialists Monday–Friday from 9:00 a.m. to 5:00 p.m. or Saturday from 8:00 a.m. to 3:00 p.m. Sunday is online only.
Ordering Your Event Rentals Online: A Step-by-Step Guide
Where do you deliver to?
We deliver throughout the South Bay and greater Los Angeles, including Gardena, Torrance, Manhattan Beach, Redondo Beach, El Segundo, Palos Verdes, Long Beach, Santa Monica, Malibu, and North Hollywood.
Delivery availability and pricing depend on your event location, rental items, access requirements, and crew schedule. Contact our team with your event address and date so we can confirm availability and include the applicable delivery and access Services on your quote.
What is included in your standard delivery service?
Standard delivery and pickup take place between 8:00 a.m. and 5:00 p.m., according to the arrangements confirmed on your accepted order. Delivery pricing is calculated by mileage from our Gardena location to your event location.
Unless setup and breakdown are included on your order, equipment is stacked at the agreed accessible drop-off point, such as curbside or the front yard. You are responsible for moving and setting up the equipment, then folding and restacking it at the same agreed location before pickup.
Delivery does not automatically include equipment placement, setup, breakdown, or special-access handling. Delivery or pickup outside standard hours must be arranged in advance and may require an additional Service charge.
How much is the delivery service?
Standard delivery starts at $150 for the first three miles from our Gardena warehouse at 1545 W 134th Street, Unit D, Gardena, CA 90249. Each additional mile is $20, rounded up to the next whole mile.
Your quote will identify the delivery charge. Setup, breakdown, special-access handling, and delivery or pickup outside standard hours are separate Services when applicable. These must be arranged in advance, and any additional charges will be disclosed before you accept the order.
Are there additional services that may be required to be added to the rentals?
Yes. Setup, breakdown, and special-access handling may require additional Services. Items with installation included in their rental price will be identified on your accepted order. Delivery is priced separately.
Standard Setup and Breakdown Service is 20% of the rental equipment subtotal unless your accepted quote states another amount. This includes opening and placing equipment in the agreed setup area and folding, stacking, and removing it at pickup.
Steps, stairs, elevators, beachfront locations, or backyard access requiring additional handling may require separate Services. Your quote will identify the applicable Services and charges; overlapping handling percentages are not automatically combined.
Please arrange these Services in advance and provide a clear setup area and placement instructions before the crew arrives.
Do you offer delivery outside of business hours?
Yes. Delivery or pickup before 8:00 a.m. or after 5:00 p.m. can be arranged in advance, subject to crew availability.
We also offer delivery and pickup windows to accommodate venue requirements. The confirmed window states the earliest and latest arrival time. Any additional Service charge depends on the location, requested timing, access, and work required and will be stated on your accepted quote or order confirmation.
Do you provide set up and break down services for rental products?
Yes. Setup and Breakdown Service can be arranged in advance and is listed separately on your accepted order. Standard pricing is 20% of the rental equipment subtotal unless your accepted quote states another amount.
This Service includes opening and placing equipment in the agreed setup area and folding, stacking, and removing it at pickup. Please provide a clear setup area and placement instructions before the crew arrives.
Items with installation already included in their rental price will be identified on your order. Delivery and any special-access Services are priced separately.
Is there an order minimum for delivery service?
During peak seasons, a minimum rental equipment subtotal may be required for delivery, depending on your event’s ZIP code. Delivery, labor, and other Services do not count toward this minimum.
Contact our team with your event date and address so we can confirm any applicable minimum before you book.
What is my responsibility for the products rented?
You are responsible for using, protecting, and securely storing rental equipment from delivery until collection by Tlapazola. Protect items from sprinklers, weather, theft, and misuse, and follow the care instructions provided.
Repack items in their original containers. If Breakdown Service is not included, fold and restack equipment at the agreed accessible pickup point before the crew arrives.
You are responsible for missing or stolen items and damage beyond ordinary wear, subject to any selected Damage Waiver and applicable law. This responsibility does not include damage caused by Tlapazola’s own negligence. Any repair or replacement charges will be itemized.
Can I pick up my order?
Yes. Will Call pickup is available for eligible rental items, depending on the products and size of your order. Some items require delivery and professional installation and are not available for customer pickup.
Arrange pickup and return with our team in advance. You must bring a properly sized vehicle and suitable equipment to safely secure and transport your rentals. Payment and any required identification or security hold must be completed before equipment is released.
Visit our Will Call pickup page for details, or contact our Event Specialists to confirm whether your order qualifies.
Do you offer beach setups for events?
Yes. We offer beach setups for weddings, private parties, and corporate events, subject to location rules, equipment suitability, safe conditions, and crew availability.
Share your event location, date, access details, and rental needs so our team can confirm what equipment and Services can be provided. Confirm any required permits and venue approvals before booking.
Beachfront handling is priced at 35% of the rental equipment subtotal unless your accepted quote states otherwise. Delivery and any separately priced Services will be identified on your quote before you accept the order.
Do you provide delivery services to parks?
Yes. We deliver event rental equipment to parks throughout the South Bay and greater Los Angeles, subject to park rules, safe access, equipment suitability, and crew availability.
Provide the park name, event date, designated setup area, and required delivery and pickup times. Confirm any required permits or park approvals before booking, and share access restrictions with our team.
Delivery does not automatically include setup and breakdown. Your accepted quote will identify delivery, any requested Setup and Breakdown Service, and additional handling or outside-hours Services.
How much does delivery cost?
Standard delivery starts at $150 for the first three miles from our Gardena warehouse. Each additional mile is $20, rounded up to the next whole mile.
Same-day pickup and delivery or pickup outside standard hours of 8:00 a.m. to 5:00 p.m. must be arranged in advance and depend on availability. Additional Service charges may apply.
Your accepted quote will identify delivery charges and any separately priced setup, breakdown, or special-access Services.
Am I responsible for rental items after delivery?
Yes. You must use, protect, and securely store rental items with reasonable care from delivery until collection by Tlapazola, or until you return them for a Will Call rental. Follow the care instructions provided and protect equipment from weather, sprinklers, theft, and misuse.
You are responsible for missing, stolen, or unreturned items and damage beyond ordinary wear, subject to any selected Damage Waiver and applicable law. You are not responsible for ordinary wear from proper use or damage caused by Tlapazola’s own negligence. Any assessed repair or replacement charges will be itemized.
Payment & Cancellation
When do I pay for my rentals?
For delivery orders, a 30% booking deposit reserves your order and is credited toward the total. The remaining balance is due seven days before scheduled delivery. Orders confirmed within seven days of delivery require full payment when confirmed, unless Tlapazola agrees otherwise in writing.
Ordinary in-stock tents, tent-related products, and stages follow the same payment and cancellation terms as other standard rental equipment. Items identified as special or customized on your accepted order are nonrefundable once confirmed and paid.
Will Call orders must be paid in full by the due date stated on your accepted order and before equipment is released. Any refundable equipment security deposit or temporary security card hold is separate from your rental payment.
What types of payments are accepted?
We accept cash, major credit cards (Visa, Mastercard, American Express, and Discover), bank transfers, Zelle, and PayPal.
Checks and electronic checks must be received at least seven days before the scheduled delivery date. For orders confirmed within seven days of delivery, full payment is required when confirmed using another accepted payment method.
Make checks payable to Tlapazola Event Rentals and mail or deliver them to:
1545 W 134th Street, Unit B
Gardena, CA 90249
A credit card is required to confirm your reservation. Any separate security card hold will be explained before confirmation.
What is your cancellation policy?
Please submit cancellations in writing by email or text. Timing is measured from your scheduled delivery or Will Call pickup date and time, using calendar days.
For standard rental items and Services:
More than seven days before: 90% of amounts paid is refunded.
Seven days or less, but more than 24 hours before: 50% of amounts paid is refunded.
24 hours or less before: No refund.
These percentages apply whether you paid a booking deposit or paid in full. No additional credit card processing charge is added to the cancellation charge. Refundable equipment security deposits are excluded from this calculation.
Items identified as special or customized on your accepted order are nonrefundable once confirmed and paid. Ordinary in-stock tents and linens follow the standard cancellation policy.
Once equipment has been physically loaded for scheduled delivery, the dispatched order is no longer eligible for a cancellation refund.
What is a Damage Waiver for event rentals?
Quantity minimums are the smallest quantities available to rent for certain products. Chinaware, glassware, flatware, and napkins are rented in package quantities to support sanitary handling and accurate counting.
Check the product listing or contact our team to confirm the required package quantity for your selected items. These product minimums are separate from any minimum rental equipment subtotal required for delivery.
Products & Information
What are quantity minimums?
Quantity minimums are the smallest quantities available to rent for certain products. Chinaware, glassware, flatware, and napkins are rented in package quantities to support sanitary handling and accurate counting.
Check the product listing or contact our team to confirm the package quantity for your selected items. Product quantity minimums are separate from any minimum rental order amount required for delivery.
Do my rental products need to be returned clean?
Yes. Return rental items ready for pickup or return, allowing for ordinary use. Follow these preparation instructions:
China, glassware, flatware, serving pieces, trays, and bowls: Remove leftover liquids and food, rinse items, and repack them in the containers provided.
Linens: Shake out food and debris. Do not wash rented linens; standard laundering is included. Allow damp linens to air dry before placing them in the provided bags. Do not seal wet linens in plastic bags.
Cooking equipment: Remove food, grease, and oil. Safely empty customer-provided fryer oil and remove fully extinguished, cooled charcoal before pickup.
Candle holders and lanterns: Remove candles and wax before repacking. Flameless candles are recommended.
Chairs and other equipment: Unless Breakdown Service is included, remove cushions, replace provided covers, and fold, stack, or repack items as delivered at the agreed accessible pickup point. Lift equipment when moving it; do not drag it.
A Post-Event Cleaning Service charge starting at $150 applies when excessive dirt, mud, grease, food residue, or other soiling requires cleaning beyond ordinary use. Any higher charge will reflect the additional work required and will be documented. Ordinary wear and standard linen laundering do not trigger this charge.
What happens if I misplace rental products?
If you believe an item is misplaced, notify our team. You have seven days after your scheduled pickup or return date to locate and return it. If it is not returned within that period, a replacement charge will apply.
Items confirmed as lost or broken are assessed when inventory counting and inspection are completed. Repairable damage may be charged at reasonable repair cost; lost items or items damaged beyond repair may be charged at replacement cost. We will provide an itemized explanation of any charges.
The optional Damage Waiver does not cover lost or missing items. Coverage for accidental damage depends on its terms and exclusions.
Can I receive a refund for unused products?
No. Rental charges are based on your confirmed reservation and rental period. Items reserved and provided for your order are not refundable simply because they were unused or returned early. This includes unused helium and propane.
If an item is missing, damaged, or not functioning properly, contact our team promptly so we can investigate and discuss an appropriate solution or adjustment.
What if I'm experiencing a problem with a rental item during my event?
Contact us promptly during your rental so we have an opportunity to investigate and help. For office support, call (424) 235-0613 Monday–Friday from 9:00 a.m. to 5:00 p.m. or Saturday from 8:00 a.m. to 3:00 p.m. Sunday is online only.
For an urgent issue outside office hours, call (310) 612-8791 and leave your name, company name (if applicable), callback number, order number, and a description of the problem. Our manager on duty will return your call as soon as possible to assess the issue and discuss available assistance.
Depending on the circumstances and availability, we may troubleshoot, repair, replace, or provide an appropriate adjustment for the affected item. Stop using equipment that appears damaged or unsafe and keep guests away.
For new orders, payment questions, or future events, contact our team during office hours.
What are your safety and sanitation procedures?
Tlapazola Event Rentals cleans and inspects rental equipment between rentals, using cleaning methods appropriate for each product. Food-contact items are cleaned and sanitized before being prepared for the next rental.
For safe installation and use, please provide a clear setup area, disclose access or site concerns, and follow the equipment instructions provided. Do not alter tent anchoring, ballast, frames, or installed components without our authorization.
If an item appears damaged, unsafe, or improperly cleaned, stop using it and contact our team promptly so we can address the concern.
Are your services insured?
Yes. Tlapazola Event Rentals carries business liability insurance. If your venue requires a Certificate of Insurance (COI), contact our team before your event and provide the venue’s requirements so we can confirm what documentation is available.
Our business insurance does not replace your responsibility for rental equipment or provide insurance coverage for your event. The optional Damage Waiver is separate and is not insurance.
What does the Damage Waiver cover?
If selected on your order, the Damage Waiver provides limited protection for minor accidental damage resulting from normal use during the rental period, subject to the terms and exclusions in your rental agreement.
Ordinary wear from proper use is not chargeable damage, whether or not you select the Damage Waiver. The waiver is not insurance and does not cover every type of damage or loss.
What is NOT covered by the Damage Waiver?
The optional Damage Waiver does not cover:
Lost, stolen, missing, or unreturned equipment.
Misuse, abuse, negligence, or intentional damage.
Weather damage, including damage caused by wind, rain, or extreme heat.
Excessive staining, burns, wax, or residue.
Damage during transportation, handling, or storage by the customer.
You remain responsible for applicable repair or replacement costs outside the waiver’s protection. Ordinary wear from proper use is not chargeable damage, and you are not responsible for damage caused by Tlapazola’s own negligence. Any assessed charges will be itemized.
Review our Delivery Rental Agreement for the full terms.