Frequently Asked Questions

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Ordering
Delivery Service
Payment & Cancellation
Products & Information

Ordering

How do I place a rental order?

Experience our most up-to-date list of offerings on our website. Browse product collections, add your selections to the cart and submit your quote. We’ll review your request and verify product availability for your specific date. After review, you’ll receive an email with the next steps to confirm your order. If you prefer to call us with your order, our Event Specialists are available to assist you Monday – Friday from 9:00 am – 7:00 pm and Saturday from 8:00 am – 3:00 pm.

How far in advance should I reserve my rental order?
We recommend that you place your order with your favorite rental items as soon as you have a date and a location for your event. We’re flexible with changes on your reservation (see below) so reserve early! Most customers reserve their selected products six months to a year in advance.
What is the difference between a quote and a reservation?

A quote provides estimated pricing and does not confirm product availability. A reservation provides confirmed pricing, product availability and all necessary details required to fulfill your customized order.

How do I confirm my rental order?
To confirm your reservation, we request your personal information, product quantities, delivery/pick up details, site specific information and credit card information to process a 30% of the total rental cost. Orders including tenting, tent related products and a stage require a non-refundable deposit.
Is a deposit required to reserve rentals?
All orders require a  30% of the total rental cost to confirm a reservation. To secure tenting, tent related products and a stage, we require a 50% non-refundable deposit. All other available products do not require a deposit.
Can I adjust my reservation?
Yes. You can revise standard rental products on your order up to two (2) business days prior to delivery or will call service from our location. Tenting and tent related products can be removed up to seven (5) business days prior to delivery service to avoid the remaining 50% balance. Reductions of special order items incur full rental fees. If you need to revise your order within these time frames, please get in touch with our office.
What is the standard rental period?
Our standard rental period is three days. The day of delivery, the day of the event and the day of pick up. Depending on availability, delivery location and season, this period may need to be extended. If you need a long-term rental, please contact one of our Event Specialists at 424.235.0613.
Can I reach someone if I have an after-hours emergency while my event is in progress?
Yes, we offer after-hour emergency options. Please call 310.612.8791 leave a message with your name, company name (if applicable), cell phone number, contract number and details of your emergency. Our manager on duty will get back to you with a solution.
 
For new orders, questions regarding payments or future events, please call during our business hours to connect with one of our Event Specialists.
 

Delivery Service

Where do you deliver to?
Our delivery area includes greater Los Angeles and South Bay. We frequently service areas as far as Malibu and as far as North Hollywood. Please get in touch with our Event Specialists for more information.
What is included in your standard delivery service?
Our standard curbside delivery and pick up services are offered during business hours with extended business hours during peak seasons. Standard delivery is non-timed and calculated by mileage from our Gardena location to the event location.
How much is the delivery service?
Yes. Our standard curbside delivery service is calculated by mileage from our Warehouse, located at 1545 W 134th Street Unit B Gardena, CA 90249, to the event location. It is the most cost-effective solution that accommodates the majority of our customer requests. As an additional service, we also offer outside of business hour time frames and late night services to meet venue requirements or more complex orders.
Are there additional services that may be required to be added to the rentals?
You may need to add additional services if our delivery teams require the use of stairs, long distance portage of equipment (outside of 50′ from the back of the truck), timing delays, missed appointments or if additional on-site labor is required. These charges can be explained through our service page.
Do you offer delivery outside of business hours?
Yes. We offer windows of time during business hours and outside of business hours. This timeframe determines the earliest and latest time of arrival and the fee is based on the location, timeline required, access and scope of the request.
Do you provide set up and break down services for rental products?
Tenting, tent accessories, staging, dance floors, bars, specialty tables and select cooking equipment rentals include set up and break down by our delivery crews (delivery service is additional). We can provide services to unbag, add cushions and rebag chairs as well as table set up/break down at an additional 20% of the rental cost. This service must be prearranged in advance with a complete diagram provided three (3) business days prior to delivery and/or pick up.
Is there an order minimum for delivery service?
During our peak seasons, we do require product delivery minimums established by zip code. Minimum amounts do not include delivery service, labor, or other services.
What is my responsibility for the products rented?
In between delivery and pick up, you agree to provide secure storage for rented items, protect all items from sprinkler systems and/or weather, and properly repack all items as delivered in their containers. You accept full risk for the duration of your rental period until all items are loaded onto our trucks.
Can I pick up my order?
Depending on rental products requested and the size of your order, we allow customers to pick up at our locations. If you choose to pick up your order, you are responsible to ensure that you have the proper sized vehicle and equipment to safely secure and transport all rental products that you have selected from our https://tlapazola.com/party-rental/will-call-pick-up/. Some product collections require delivery service only and are unavailable for customer pick up (will call). Click here to connect with our Event Specialists to learn more.
 

Payment & Cancellation

When do I pay for my rentals?
Final balances are due three days of your event, prior to delivery service or customer pick up. Tenting, tent related and stage items require a 50% non-refundable deposit at the time of reservation with the remaining non-refundable payment due three (3) days prior to delivery.
What types of payments are accepted?
We accept cash and all major credit cards (Visa, MC, AMEX, and Discover): bank transfer, Zelle digital payment, and PayPal. We also accept checks received by mail or in person prior to the week of your event, with no exception. We also accept electronic checks prior to the week of your event, with no exceptions. All reservations require a credit card to confirm the order. If you prefer to pay with a check, please make checks payable to Tlapazola Event Rentals and mail to: 1545 W 134th Street Unit B Gardena, CA 90249
What is your cancellation policy?
Order cancellations without fees can be processed on all standard rental items up to seven (7) business days prior to delivery or will call service you can receive up to 90% of your payment. Tenting and tent related items require a 50% non-refundable deposit upon reservation. Requests to cancel these items can be processed up to three (3) business days in advance of your delivery date to avoid the remaining 50% rental cost. Cancellations within both terms listed will incur a 100% cancellation fee. Special order items are not eligible for cancellations or refunds.

Products & Information

What are quantity minimums?
Quantity minimums are the fewest number of items required to rent. Chinaware, Drinkware, Flatware and Napkins are rented in minimum package quantities to maintain sanitary practices and ensure accuracy.
Do my rental products need to be returned clean?

When renting china, glassware, flatware, serving pieces, trays, bowls and other food related items,
We ask that you remove excess liquids and debris from products and rinse with water prior to returning. Please repack all products as delivered in their containers.
When renting linens
Please shake out each piece to remove food, paper goods and other debris prior to placing them in the provided linen bags. Allow linens/fabrics to air dry if wet or damp prior to enclosing them in the linen bags.
When renting cooking equipment
Please remove food, grease, oil and dispose prior to pick up. Deep fryers require the removal of customer provided oil and charcoal barbecues require the removal of customer provided charcoal.
When renting candle holders or lanterns
Please remove tea light candles and all wax prior to repacking in their containers. Flameless candles are recommended.
When renting chairs
Please remove cushions, cover and stack unless set up and break down terms have been prearranged.
All other rental items
Repack, recover and stack as delivered.

What happens if I misplace rental products?
In the event that items are lost or misplaced, replacement charges will be added to the contract at retail value. If you find missing rental items, please return them to our office within 7 days for a full refund.
Can I receive a refund for unused products?
Rental terms are based on confirmed reservations and time out on rental. We are unable to issue refunds for unused products.
What if I'm experiencing a problem with a rental item during my event?
If you are experiencing issues with a rental item during business hours Monday – Friday from 9:00 am – 7:00 pm or Saturday 8:00 am – 3:00 pm, please contact our office for support at 424.235.0613
 
If outside of business hours, Please call 310.612.8791 leave a message with your name, company name (if applicable), cell phone number, contract number and details of your emergency. Our manager on duty will return your call with a solution.
 
For new orders, questions regarding payments or future events, please call during our business hours to connect with one of our Event Specialists.
What are your safety and sanitation procedures?
Tlapazola Event Rental (TER) cares about your health and safety. We have enhanced the process and frequency used to clean and disinfect our products before and after each rental, and continuously update our protocols to match the most stringent of official guidelines.

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