Delivery Rental Agreement
1. Definition of Terms
This Rental Agreement (“Agreement”) is between Tlapazola Event Rentals LLC (“TER“) and the individual or entity (“Renter“) who places an order for rental equipment.
The following terms apply throughout this Agreement:
TER: Refers to Tlapazola Event Rentals LLC, including its staff, representatives, and services.
Renter: The customer, client, or individual/entity renting equipment from TER.
Equipment: Any rented items, including but not limited to tents, chairs, tables, linens, catering equipment, lighting, and accessories.
Security Deposit: The minimum deposit required to secure the rental and cover potential damages.
Rush Order: Any order placed less than 48 hours before the scheduled event, subject to additional fees.
Rental Period: The standard 24-hour timeframe for all rented items, with extensions available upon request.
2. ACCEPTANCE OF AGREEMENT
By placing an order with Tlapazola Event Rentals, the Renter acknowledges and agrees to abide by this Rental Agreement and all Terms & Conditions.
The Renter’s acceptance occurs when they:
- Submit a signed rental agreement via email, digital form, or physical copy.
- Check out online through TER’s rental booking system.
- Confirm a rental via phone, email, or in-person with a TER representative.
- Make a deposit or full payment for rental items.
Once payment is placed, the Renter is legally bound to this agreement and is responsible for all outlined terms.
3. RENTAL PERIOD & EXTENSIONS
Standard Rental Duration: All rentals are for a 24-hour period per item.
Extensions: If customers want to extend their rental, they must notify TER before the scheduled pickup.
Last-Minute Extensions: If the rental team arrives and the customer requests an extension at that time, an additional rush service fee of $150 will apply along with the extended rental charge.
Applies to All Items: This extension policy applies to all rental equipment, including tents, furniture, and dinnerware.
4. Rush Service & Last-Minute Orders
Rush Orders: Any order placed less than 48 hours before the event qualifies as a rush order.
Rush Service Fees: Fees are flat-rate based on time frame and order size, starting at $150.
Full Payment Required: Rush orders must be paid in full before delivery can be scheduled.
5. Security Deposit & Payment
A 30% security deposit is required for all rentals upon order confirmation.
Full payment for rentals must be made 3 days before the scheduled delivery date.
If payment is not completed, the rental will not be delivered, and cancellation terms will apply.
6. Cancellation & Refund Policy
- Cancel 7+ days before event → 90% refund of the deposit (10% kept for processing fees).
- Cancel within 72 hours → 50% refund of the deposit.
- Cancel within 48 hours → No refund issued.
- Unused Items → No refunds for rented items that are delivered but not used.
- Store Credit Option: Customers who cancel 7+ days before the event can keep 100% of their deposit as store credit, avoiding the 10% processing fee.
7. Loss, Damage & Cleaning Fees
- Customers will be charged at full replacement cost for lost or damaged items.
- Dinnerware & glassware must be rinsed food-free and packed in original containers before return.
- Cleaning Fees: If items are returned with excessive dirt, mud, stains, or food residue, a $35-$100 cleaning charge may apply.
8. Set-Up & Breakdown Services
Standard Setup Fee: 20% of the rental total covers delivery, placement, and breakdown at designated event spaces.
We will open them up and set them where you would like. PLEASE HAVE DESIGNATED SPACE FOR SET UP, UNDER NO CIRCUMSTANCES TPR STAFF WILL MOVE ANY PERSONAL, PRIVATE, or PUBLIC PROPERTY. Moving any property that does not belong to TER is entirely the Renter’s responsibility.
When we return for pick up TER Staff will fold, stack and remove the rented items from the setup area in which they were delivered.
Curbside Drop-Off: If setup service is not added, equipment will be stacked at curbside or front yard.
- If a customer chooses not to add the set up service, TER Staff will stack the rented items at curbside or front yard.
- Set up and taking items in the back yard is entirely the Renter’s responsibility unless set up has been ordered and paid for ahead of time. If set up or tear down service is not selected in the order, the Renter must stack the rented items at the same location delivered.
- A 10% out of the rental total will apply if TER Staff do arrange a break down or pick up items from the back yard.
Stairs/Elevators/Beachfront Events:
If an event involves stairs, elevators, or beachfront setup, an additional 35% fee applies.
9. Delivery & Pickup Guidelines
- Standard delivery hours: 8:00 AM – 5:00 PM.
- Outside Delivery Hours: Available for an additional fee.
- Clear Drop-Off Areas: Customers must ensure driveways and drop-off locations are free of obstacles to avoid delays.
- A 20% of the Rental total will apply if there is any minimum steps involved when drop off and if TPR Team is not able to use the hand truck dolly for the items to be dropped off.
11. Refund Policy
- No refunds for unused rentals, including helium tanks and propane tanks.
- Equipment Malfunctions: If an item is defective, TER will either exchange it or offer a refund upon immediate inspection at the event location.
SERVICES and Other Details
MEASUREMENT SERVICE
1. Scheduling & Payment
Measurement service must be requested and paid in full at least 3 days before the scheduled site visit.
The fee for this service is determined by location and distance and is non-refundable unless canceled within the permitted timeframe.
Once the order is placed and booked with TER, the measurement service fee may be credited toward the final invoice if the rental proceeds with TER.
2. Cancellation & Rescheduling Policy
Customers must provide at least 48 hours’ notice to cancel or reschedule without additional fees.
If a customer misses the scheduled appointment or cancels with less than 48 hours’ notice, the measurement service fee is non-refundable and will not apply as a credit to any future invoice.
If a reschedule is required due to a missed appointment, additional fees will apply.
3. Use of Credit Toward Rentals
If a customer decides not to proceed with TER for event rentals, the measurement service fee is non-refundable.
Customers who place a rental order within 7 days after receiving the measurement service may apply the fee as a credit toward their final invoice.
4. Security Deposit Contribution
If a customer has an existing rental invoice and has paid at least 30% of the invoice amount, this deposit may be used to cover the measurement service fee.
If the customer cancels their rental order after the measurement service is completed, the deposit used for the measurement fee remains non-refundable.
Tents & Dance Floors
1. Designated Setup Space
Renters must provide a clear space free from furniture, planters, or obstacles before installation.
TER does not move personal property, and renters must ensure the area is ready before our team arrives.
2. Rescheduling & Additional Fees
If TER arrives at the setup location and the designated space is not ready, the setup will be rescheduled, and additional delivery fees will apply.
TER does not guarantee immediate availability for rescheduled deliveries.
3. Special Location Fees
Renters must notify TER if the setup includes:
Backyard installations (an additional 20-35% fee may apply).
Elevators, non-working elevators, stairs, or beachfront locations (a 35% fee will apply).
4. Weather Conditions & Cancellation
TER reserves the right to cancel an order if installation is unsafe due to rain or winds exceeding 20 mph.
If a cancellation occurs due to unsafe conditions, the renter will receive store credit for the rescheduled event.
5. Cleaning & Damage Fees
Tents and dance floors must be returned in clean condition. Excessive dirt, mud, food residue, or visible damage will result in a cleaning fee of $35-$100, depending on severity.
Renters are responsible for handling rental items properly and must not drag items across the ground, as this causes damage.
Dinnerware & Glassware
1. Cleaning & Return Condition
All rented dinnerware and glassware must be rinsed and food-free before being returned.
Items must be repackaged in the same containers provided during delivery.
2. Security Deposit & Replacement Fees
A 50% refundable security deposit is required for all dinnerware and glassware rentals.
The security deposit will be refunded only after TER inspects the items and confirms there is no loss or damage.
Any missing or broken items will be charged at full replacement cost, deducted from the security deposit.
If damages or losses exceed the deposit amount, the renter is responsible for paying the remaining balance.
3. Refund Process
The security deposit refund will be processed using the same payment method used by the renter.
Linens
1. Return Condition & Inspection
Linens must be returned in their original condition, free of the following:
Tears, holes, wax residue, gum, or non-washable stains.
Customers must not wash rented linens after use, as cleaning is included in the rental fee.
Wet linens must not be stored in plastic bags immediately after use, as this can cause mildew.
2. Damage & Replacement Fees
If linens are damaged or stained beyond repair, the renter will be charged the full replacement value.