Delivery Rental Agreement
By placing an order or checking out; THE RENTER is accepting the following rental agreement for rental equipment provided by Tlapazola Event Rentals here on forward known as ‘ TER ‘. The date and rental items will not be reserved until a signed rental agreement is submitted to and received by TER this can be thru email, digital or physical form.
MEASUREMENT SERVICE
Customers must notify at least 48 hrs for cancellation or reschedule for no additional cost. Tlapazola Event Rentals will contact the customer to reschedule the meeting at TER convenience.
This service has a fee depending on the distance and location. The fee must be paid in full 3 days before the scheduled meeting. Once the order is booked with TER, the fee for the service will be credited to the final invoice.
If customer misses, cancels, or does not show up for the scheduled meeting, the fee is not refundable or qualify as a credit on the final invoice. If it requires a reschedule additional charges will apply to reschedule the meeting.
When TER completes the measurement service if customer decides not to use Tlapazola Event Rentals the fee is not refundable or credited to any future invoices. Customer has 7 days to decide if they will use TER services for the fee to be use as credit to their final invoice.
If customer has a TER invoice and has paid 30% of the invoice amount, this will help cover the measurement service. If customer decides not to use TER or cancel their order, this amount paid is not refundable. This initial deposit will be used at the service fee for providing the measurement service.
MINIMUM SECURITY DEPOSIT FEE
A security deposit is required for all rental equipment. The minimum security deposit is 30% of the rental total. This is required when the order is confirmed and turned into an invoice in order to book and schedule the event. Final payment for rentals are taken 3 days PRIOR to the delivery date.
CANCELLATION
A 90% Security deposit will be refunded on rented items cancelled within 7 days of the date of delivery or customer pickup.
A 10% refund process fee will apply to any order that was paid with a credit card. 100% cancellation charge will apply to items described as special or customized orders such as Balloons, Linens, Tents, Helium, propane etc; once the order is placed.
100% cancellation will apply to rental items cancelled less than 48 hours from the date of delivery or client pick-up date. 50% cancellation will apply to rental items cancelled less than 72 hours from the date of delivery or client pick-up date.
100% charge will apply to items not used, returned unused once delivered or picked up by the customer.
LOSS OR DAMAGE
Customers will be charged for breakage, damage or loss at the replacement cost of the item. RENTAL PERIOD; All prices are based on a 24hrs period per item. Under no circumstances, including, but not limited to negligence, shall “TPR” or affiliates be liable for any direct, indirect incidental,or consequential damage that result from the use/rental of it’s products, materials, or services. It is understood that all equipment has been previously rented and may have marks. We reserve the right to cancel an order during unsafe weather conditions.
DINNERWARE OR GLASSWARE
All China, silver, glassware, and bowls should be rinsed food free and repackaged in the same containers as delivery. Due to the fragility of the equipment. Replacement fees are made for missing or broken items. A 50% Refundable Security deposit is required to rent these items and it will be refunded once the items have been counted by TER and if no loss or breakage. For loss or breakage the replacement fee will be charged out of the security deposit and the remaining after changes will be refundable the same way than this was paid.
LINENS POLICY
Once the linen is returned; TER team will inspect the linens if there are tears, holes, candle wax, chewing gums, non washable stains or any damage done to linens. The customer will be charged at the replacement value of the table linen(s). We ask that you do not wash the linen after use as the rental fee will cover the cleaning. Please make sure that the linen is not wet or DO NOT place linen in plastic bags right after use, as this will cause mildew on them.
SET UP & BREAKDOWN
A 20% out of the rental total will apply for set up / breakdown service. Arrangements must be made in advance for set-up and break down. SET UP Includes taking the rented equipment to your desired setup area once delivered to the event location.
We will open them up and set them where you would like. PLEASE HAVE DESIGNATED SPACE FOR SET UP, UNDER NO CIRCUMSTANCES TPR STAFF WILL MOVE ANY PERSONAL, PRIVATE, or PUBLIC PROPERTY. Moving any property that does not belong to TER is entirely the Renter’s responsibility.
When we return for pick up TER Staff will fold, stack and remove the rented items from the setup area in which they were delivered.
If a customer chooses not to add the set up service, TER Staff will stack the rented items at curbside or front yard. Set up and taking items in the back yard is entirely the Renter’s responsibility unless set up has been ordered and paid for ahead of time. If set up or tear down service is not selected in the order, the Renter must stack the rented items at the same location delivered. A 10% out of the rental total will apply if TER Staff do arrange a break down or pick up items from the back yard.
STAIRS
A 20% of the Rental total will apply if there is any minimum steps involved when drop off and if TPR Team is not able to use the hand truck dolly for the items to be dropped off.
BEACH – WATERFRONT – ELEVATOR – NONWORKING ELEVATOR
For set-ups that are located on the beach or on a waterfront, as well as set-ups that require going up flights of stairs, Elevator or Elevator is NOT available, there will be an additional fee.
A 35% fee of the rental total will automatically be added as an additional charge along with the equipment in general, regardless of size, shape, etc. This doesn’t include the delivery service fee.
DELIVERY & PICK UP
Delivery is based on the time and location of your event, with standard delivery consisting of our regular business hours 8:00 am – 5:00 pm. All deliveries will be made at the street level unless prior arrangements are made. Most of the time, the equipment will be unloaded/loaded onto the customer’s driveway when delivered or picked up. PLEASE HAVE THIS AREA FREE OF ANY KIND OF VEHICLE OR OBJECTS TO AVOID ANY SCRATCHES OR DAMAGE ON THE PROPERTY. A timed delivery is also available for an additional fee and arrangements must be made in advance.
TENTS & DANCE FLOOR
Please have designated space for a tent or dance floor to be installed free of furniture, planters or any other objects as we do NOT move personal property. If our employees come to the event location and there are items in the way they will have to reschedule until space is ready to work and additional delivery fees will apply. (We do not guarantee availability for soon delivery) If these large items need to be set-up in the back yard or upstairs 20 to 35% of the rental total will apply. Call or email for information.
We reserve the right to cancel an order if the customer does not agree with the terms & conditions or during unsafe weather conditions, if it rains or wind is blowing strong more than 20 mph it is considered dangerous and unsafe for the tent to be installed.
To be respectful of future renters, please keep in mind there may be a cleaning fee assessed at the end of the rental if the rental equipment is not returned in clean condition. That means excessive dirt, mud, food, feet steps, damage or soiling could result in a $35-$100 cleaning charge depending on the severity and additional time needed to clean the equipment. To avoid this fee, we recommend lifting the items all the time when load and unload or when moving them one place to another DO NOT DRAG THEM ON THE FLOOR. Dragging the items on the floor will cause large scratches or excessive dirt on them.
REFUND
All rented fees are final, if for any reason equipment was not used (including helium and propane tank) TER does not authorize any refund. Once the equipment is out of the warehouse, time and fee is running. However TER will exchange any items if these are not working properly. Generally all rented equipment is inspected in the warehouse before it goes out, however the staff will test all the equipment and make sure that all these work well before they leave the event location. If there is any problem with the equipment the staff will fix the problem and if it is something that is not fixable the staff will give options to the client to get a refund for this item or exchange the item. Arrangement must be made in the same instant.